Refund policy

Refund & Return Policy

Our Guarantee

We want you to love what you ordered. If you're not completely satisfied, we're here to make it right.

Returns

Returns are accepted within 30 days of delivery.
Items must be unused and in their original packaging.
To start a return, email us at [your-email@ganar.com] with your order number and reason for return.
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days.
Refunds are issued to your original payment method.
You will receive an email confirmation once your refund has been processed.

Damaged or Incorrect Items

If your item arrived damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at [your-email@ganar.com] with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.